Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.

Eligible Items

• Items must be unused and in the same condition that you received them
• Items must be in their original packaging
• Items must have the receipt or proof of purchase
• Items should not be damaged by the customer

Non-Returnable Items

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Gift cards

How to Return

1. Contact our customer service team at info@alecommerce.com or +1 234 567 8900
2. Provide your order number and reason for return
3. Pack the item securely in its original packaging
4. Ship the item to the address provided by our team
5. Once we receive your return, we'll inspect it and process your refund within 5-7 business days

Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the item you want. This ensures faster processing and delivery.

Refund Processing

• Refunds will be issued to the original payment method
• Please allow 5-7 business days for the refund to appear in your account
• Shipping costs are non-refundable unless the return is due to our error
• You'll receive an email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.